Returns & Refunds Policy

1. Returns or Exchanges

Returns are handled by our partner store. Return and exchange eligibility follow our partner store's policies.

2. Order Cancellation

Order cancellations are handled by our partner store under its own policies. Contact the partner store for cancellation requests.

3. Damaged, Defective or Wrong Products

If you receive a damaged, defective or wrong product, contact our partner store. Its policies determine claim deadlines and required evidence, which may include:

• Your order number
• Clear photos of the product and packaging
• An unboxing video, if required by our partner store

Our partner store reviews claims and handles any approved replacement or refund under its own policies.

4. Refund Process

Refund methods, processing times and confirmations follow our partner store's policies.

5. Return Eligibility

Our partner store's policies determine eligibility, including how it handles:

• Change of mind or wrong product ordered by mistake
• Shade, color or finish not matching expectations
• Mild allergic reactions (we strongly recommend patch-testing)
• Products with broken seals or that have been used
• Claims raised after the partner store's deadline